Volunteer State Health Plan

The covered entity (CE), Volunteer State Health Plan, Inc. dba BlueCare Tennessee, reported that an employee inadvertently sent text messages that contained the electronic protected health information (ePHI) of 1,435 individuals. The ePHI involved included names and health insurance information. The CE notified HHS, affected individuals, and the media. The CE also provided complimentary credit monitoring services. In response to the breach, the CE revised its policies and procedures and retrained its staff to better protect its ePHI.