TTEC Healthcare Solutions

The business associate (BA), TTEC Healthcare Solutions, reported that one of its employees impermissibly shared access to the protected health information (PHI) of 2,953 individuals with an unauthorized individual. The PHI involved included names, Social Security numbers, addresses, drivers’ license numbers, and dates of birth. The CE notified HHS, affected individuals, the media, and provided substitute notice. In response to the breach, the BA provided complimentary credit monitoring services and implemented additional administrative and technical safeguards to better protect PHI.