Breachesby GlyphSears Home Services
Disclosed Mar 17, 2026Unverified
AI repair chatbot 'Samantha' left 3.7M chat logs and 1.4M call recordings exposed
Researcher Jeremiah Fowler found three unprotected databases holding 3.7 million chat logs plus 1.4 million audio files and transcripts from 2024 to 2026 generated by Sears Home Services' AI chatbot and voice agent, including customer names, phone numbers, home addresses and repair details. The databases were later secured.
What is known
| People affected | Not stated in the sources we have |
|---|---|
| Disclosed | Mar 17, 2026 |
| Attack | Exposed data |
| Data exposed | NamesPhone numbersAddressesMessagesPrompts and chatsOther |
| Sector | Retail · US |
| Status | Unverified: not yet confirmed by an official notice, a filing or the organization |
Sources
Notices filed
History of this record
First recordedby seedSource
First seen 2026-09-25 (Research). Record counts are as reported. Not legal advice.