SCAN Health Plan

Person(s) with electronic account access impermissibly used a sales database containing the protected health information of the covered entity's (CE) prospective and enrolled members. Approximately 87,069 individuals were affected. The electronic PHI (ePHI) involved in the breach included names, addresses, phone numbers, dates of birth, social security numbers (of 498 individuals), and sales call notes related to diagnoses/health conditions, medications, and physicians' names. The CE provided breach notification to HHS, affected individual, and the media. Following the breach, the CE implemented procedures to increase the monitoring of the database and enhanced its technical security procedures regarding authentication for database access. OCR’s investigation resulted in the CE enhancing its practices for safeguarding ePHI.