RCM Enterprise Services

RCM Enterprise Services, the business associate (BA), reported that its subcontractor inadvertently exposed the protected health information (PHI) of 5,965 individuals due to a mailing error. The PHI involved included names, addresses, lab results, clinical and financial information, and other treatment information. The BA notified HHS, affected individuals, and the media. In its mitigation efforts, the subcontractor implemented additional technical safeguards and retrained its staff. During the investigation, OCR provided technical assistance to the BA regarding breach notification requirements and obtained assurances that the subcontractor implemented the corrective actions noted.