National Counseling Group

An unauthorized user accessed multiple employees' email accounts after the employees responded to phishing emails. The breach included the protected health information (PHI) of 23,000 individuals and included names, addresses, dates of birth, social security numbers, driver’s license numbers, financial information, and clinical information. The covered entity (CE) provided breach notification to HHS, affected individuals, and the media. Following the breach, the CE implemented two-factor authentication for its email system and provided employees with additional security awareness training. OCR reviewed the CE's risk analysis and provided technical assistance regarding the completion of a new risk analysis.