Minneapolis VA Health Care System

The covered entity (CE) sent a batch of 500 generic letters to its members informing them of a new community based outpatient clinic opening that erroneously caused another member’s full name and address to appear on the back side of the document. The CE provided breach notification to HHS, affected individuals, and the media, and it also posted a notice on its website. To prevent a similar breach from happening in the future, the CE implemented a quality assurance check for batch mail. OCR obtained assurances that the CE implemented the corrective actions listed above.