HM Health Solutions

HM Health Solutions, the business associate (BA), reported that its business associate (BA) sent boxes containing the protected health information (PHI) of 1,798 individuals to the wrong recipients. The PHI involved included names, addresses, diagnoses, medical conditions, and claims information. The BA notified HHS, affected individuals, the media, and posted substitute notice on its website. Complimentary credit monitoring services were also provided. In its mitigation efforts, the BA implemented additional administrative safeguards and retrained its staff. OCR obtained assurances that the BA implemented the corrective actions noted.