Capital District Physicians' Health Plan

A business associate (BA), Change Healthcare, mailed 839 Explanation of Benefits (EOB) documents, with individuals' identification numbers visible in the address windows of the envelopes, to the covered entity's (CE) health plan members. The CE, Capital District Physicians’ Health Plan, provided breach notification to HHS, affected individuals, and the media. Following the breach, the BA removed member numbers from the address field for future mailings. The CE instituted additional testing and quality assurance procedures with its programming team to help ensure that similar errors do not reoccur. OCR obtained assurances that the CE implemented the corrective actions listed.