Overlake Arthritis and Osteoporosis Center

The covered entity (CE) reported that on May 11, 2018, a workforce member fell prey to a phishing attack causing her to call a fake Microsoft Support phone number and allow an unauthorized user to access her computer which contained protected health information (PHI). The computer contained the PHI of approximately 627 individuals’ demographic and clinical information. The CE provided breach notification to HHS, affected individuals, and the media and offered complimentary credit monitoring and a dedicated toll-free number to handle questions. The CE sanctioned the involved employee, implemented new technology to safeguard ePHI, and trained all workforce members on the issues raised in the breach. OCR provided substantial technical assistance to the CE and obtained assurances that the CE implemented the corrective actions noted above.