Otis R. Bowen Center for Human Services

The covered entity (CE), Otis R. Bowen Center for Human Services, reported that several employees were the victims of an email phishing scheme that affected the protected health information (PHI) of 35,804 individuals. The PHI involved included names, Social Security numbers, addresses, dates of birth, drivers’ license information, diagnoses, and health insurance information. The CE notified HHS, affected individuals, the media, and provided substitute notice. In its mitigation efforts, the CE provided free credit monitoring services to those affected and implemented additional administrative, technical, and security safeguards to better protect its PHI. The CE also retrained its workforce members on the proper methods of identifying fraudulent email communications.