On August 18, 2017, a business associate (BA), Brainshark Inc., had a technical error that caused 3,732 email addresses of the covered entity's (CE) customers to be seen by other customers. The CE contacted the BA and the entities worked together to deactivate the training module that caused the error and investigate the incident. Upon notice of the technical error, Brainshark disabled the CE's site and all further access to the presentation that was involved in the breach. The CE provided breach notification to HHS and the affected individuals. OCR obtained assurances that the CE implemented the corrective actions noted above. In addition, the CE terminated its contract with the BA.
